Shipping Policy – Wilkerson Moravian Bakery
Complimentary shipping on orders $50 and up!

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What are your shipping rates and transit times?

SHIPPING RATES:

Within the 48 states:
Orders $50 and up: FREE
 shipping

*Shipping fees and sales tax are not counted towards the merchandise subtotal. Orders must hit the $50 minimum after any discount codes have been applied and be within the continental United States in order to qualify for free shipping.

*If you're shipping to multiple addresses, please note that each shipping address must meet the $50 minimum in order to be eligible for complimentary shipping.

Orders under $50: Flat rate of $9.95 or $11.95 depending on the state
*We ship from North Carolina. 

Alaska & Hawaii:
Orders $50 and up: 
Surcharge of $28
Orders under $50: Flat rate of $11.95 + surcharge of $28 = totaling $39.95

All orders with expedited shipping will be custom calculated at checkout depending on amount and location.

TRANSIT TIMES:
-Ground shipping: Transit time is typically between 1-6 business days.(This applies to FREE shipping and Flat Rate orders.)
-2-3 Day Shipping: Transit time is between 1-3 business days.
-Next Day Air Saver: Transit time is 1 day 

When will my order ship?

Moravian Cookies: We ship Monday-Friday. Most orders are scheduled to ship within two business days from the date of receipt (inventory permitting).

Moravian Sugar Cake: We usually ship Monday-Wednesday.
*In order to get you the freshest cakes possible, For standard shipping orders containing Sugar Cake -- orders must be received by 7am ET Tuesday morning to guarantee shipment that same week. During November & December, please place standard shipping Sugar Cake orders by 7am ET Monday morning to guarantee shipment that same week. Please contact us if you miss the deadline and need it that same week to see if we can still ship it out for you. (Note: North Carolina orders can sometimes still be shipped on Thursdays.) *Or select an expedited shipping option appropriate for your needs. *Due to baking fresh, quantities are limited. We sometimes sell out temporarily, so if you have a time sensitive event, we recommend placing your order early.

*We do not ship on holidays such as New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving and Christmas.

CHRISTMAS ORDERS:
-Christmas orders must be placed by DECEMBER 14 to guarantee delivery by Christmas.
-Christmas orders containing Sugar Cake must be placed by DECEMBER 7 to guarantee delivery by Christmas.(We only ship sugar cake on certain days.) 

*Please note, we will do our very best to get all orders out as quickly as possible regardless of order date, but we recommend you place your holiday orders as early as possible to ensure a timely delivery. Thank you so much for your understanding!

When to place my Christmas order(s)?

CHRISTMAS ORDERS:
-Christmas orders must be placed by DECEMBER 14 to guarantee delivery by Christmas.
-Christmas orders containing Sugar Cake must be placed by DECEMBER 7 to guarantee delivery by Christmas.(We only ship sugar cake on certain days.) 

*Please note, we will do our very best to get all orders out as quickly as possible regardless of order date, but we recommend you place your holiday orders as early as possible to ensure a timely delivery. Thank you so much for your understanding!

Can I add a gift message to my order?

Absolutely! In your shopping cart you’ll see a checkbox in the gray field on the right underneath “Total” that says “Is this a gift?”.

Please note that gift messages have a maximum number of 300 characters including spaces. They will most often be printed on the packing slip or invoice. (Our family loves to handwrite gift messages when we can, but this usually only applies to select gift packs and may depend on if someone with good handwriting is available, ha!)

Can I ship to multiple addresses in one purchase?

Yes, you may ship to multiple addresses in one order! In your shopping cart you'll see a checkbox at the top that says “Ship to Multiple Addresses". 

*Please note that FREE shipping for orders over $50 is applied on a per-address basis, rather than on the total of the entire order. 

Shipping in multiple packages

If your order includes several items, they may ship separately and at different times. Our shipping confirmation emails will let you know how much of your order has shipped.

*Please note if your order contains cookies and sugar cake and is enough items to require multiple packages (such as two shipping boxes), we might ship cookies ground and sugar cake 2-3 Day separately.

What is your return policy?

Unfortunately, we do not offer returns. However your experience is our top priority, so we would be happy to do full or partial re-shipments/refunds for any of the following situations:

-Wrong items were shipped
-Items were missing from the order
-Items were damaged
-Shipping carrier lost package in transit
-Shipping carrier delivered the order to the wrong address

If another situation arises, please don't hesitate to contact us about that as well.

Where can I track my order?

We will send you a shipping confirmation email when all or part of your order is shipped that will include the tracking number. You will be sent a shipping confirmation email with a tracking number for every shipment.

Do you ship internationally?

Unfortunately, we do not currently ship outside of the USA and its territories, but we look forward to expanding our shipping capabilities in the future!

Do you ship to PO Boxes/APO/FPO addresses?

Unfortunately, we are unable to ship to PO boxes or APO/FPO addresses at this time. We apologize for any inconvenience. If you would like to discuss alternate options for shipping, please email us at info@wilkersonbakery.com.

Can I cancel my order once placed?

We unfortunately are unable to cancel orders that are processed or have been fulfilled. Please contact us with any concerns at info@wilkersonbakery.com.

Note from the Wilkersons & shipping carriers

Hand-baked from the heart for five generations. The Wilkerson family takes great pride in every product we offer, and we strive to deliver our Moravian creations in the best possible condition as quickly as possible.

There are unfortunately some things outside of our control like the weather and transit delays once the package is in the hands of UPS or USPS. As such, the shipping guidelines published on this website are not guarantees of a shipping or arrival date.

Wilkerson Moravian Bakery is unable to guarantee time of delivery, as this is all subject to the local carrier. Most carriers will deliver packages anytime between 8am-8pm. If you are placing an order for a time-sensitive event, we recommend placing your order early. You may also contact us directly by phone so we that we can do our best to meet your needs if it is possible.

Wilkerson Moravian Bakery reserves the right to make changes to any policies listed on this website at any time and without notice.

*Note: Impact of Coronavirus on delivery times:

Suspension of Service Guarantee from UPS:
Within the U.S., UPS is designated among the government’s critical infrastructure and, therefore, continues to operate. The Novel Coronavirus pandemic has created unprecedented complexities, which have required us to constantly reassess our operations. Our highest priority is to help ensure the health and safety of our employees, customers, and suppliers.

Suspension of Service Guarantee
Effective March 26, 2020 and until further notice, we have suspended the UPS Service Guarantee for all shipments from any origin to any destination. For all U.S. origin shipments, the Service Guarantee suspension became effective as of March 24, 2020.

As the effects of the Coronavirus impact our infrastructure, we will continue to seek guidance from local, state, and national government entities to ensure that we fully align with their regulations. We are committed to continue operating globally except where constrained by government restrictions. 

USPS:
USPS products and packages also may require more time to be delivered due to limited transportation availability as a result of the ongoing COVID-19 impacts.